Before contacting us

Prepare the details needed for efficient order support.

Information to include

For an existing order, include the order number and the email used at checkout. For a product question, include the product name or page URL. Payment options are the methods displayed at checkout.

Returns

Eligible items may be returned 30 days after delivery. Review the Refund Policy before sending an item to 4259 Polk St, Houston, Texas, 77023, United States.

Order timing

Order processing normally takes 1–2 business days. Estimated delivery is 3–5 business days after processing. The published Shipping Policy contains the complete terms.

Customer support

Email: support@helinoxy.shop
Phone: 313-695-2967
Support availability: Weekdays 9 AM to 5 PM

Store operator

Helinox is an online store operated by helinoxy. The official storefront is helinoxy.shop.

Business information

Legal operator: helinoxy
Business address: 4259 Polk St, Houston, Texas, 77023, United States
Storefront: helinoxy.shop